Never miss another call. Every one answered, booked and summarised.
When the line is busy or the branch is closed, Reception AI answers, books the caller in and sends the branch a summary.
Seven steps, in this order.
The same sequence whether the caller is a landlord, a vendor, an applicant or a tenant.
Divert on busy or out of hours
Your published number stays. Missed and after-hours calls forward to the Reception AI line.
Answer and announce
The agent introduces itself as an AI, states the call is recorded, and asks how it can help.
Identify caller and enquiry
Viewing, valuation, applicant, maintenance or general. Existing contacts are matched in your CRM.
Book or triage
Viewings and valuations go straight into the right diary. Maintenance is triaged by urgency and routed.
Confirm by SMS
The caller gets the time, the address and a reference. No one waits for a call back.
Summary to the branch
Transcript, summary and next action emailed to the branch and logged against the contact.
Hand over when it matters
Fee questions, complaints and anything sensitive are passed to a person, live where possible.
£280 per branch a month.
Implementation & Launch with Engine Base and voice configuration is £620. About 700 AI call minutes a month are included per branch; beyond that, minutes are charged at cost plus 50 per cent. Included in Agency Engine Complete.
Hear it first
Listen to it answer a call before you decide anything.
A recorded demo on your own agency's call script.
Questions we get asked
Does the caller know it is an AI?
Yes. The agent announces that it is an AI and that the call is recorded at the start of every call, works to approved scripts, never gives legal or fee advice, and hands anything sensitive to a person.
Do we keep our published number?
Yes. We add a divert for busy and out-of-hours calls to the Reception AI line. Your published number never changes.
What counts as fair use?
About 700 minutes of AI call handling per branch per month. Beyond that, minutes are charged at cost plus 50 per cent. Every plan carries fair use.
Can it call people back?
Confirmation and service messages go by SMS and email. We do not use AI voice for outbound marketing calls; that category needs consent screening and is excluded by design.